Privacy Policy

Effective Date: 2026/01/01
Websites: brtalgo.ca & brtalgo.trade

This Privacy Policy explains how BRT Algo (“BRT Algo,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit brtalgo.ca, brtalgo.trade, create an account, make a purchase, contact support, or use our digital trading tools, indicators, scripts, licenses, downloads, and related services.

For the purposes of this Privacy Policy, “Websites” means brtalgo.ca, brtalgo.trade, and any related pages, checkout pages, product pages, account pages, or support pages operated by BRT Algo.

By using either website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Billing details
• Account login details
• Order history
• Product/license information
• Support messages
• Screenshots, error logs, or technical details you provide for troubleshooting
• Any other information you choose to send us

We may also automatically collect certain technical information when you use our Websites, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Cookies and similar tracking data
• Website usage and performance information

2. How We Use Your Information

We use your information to:

• Process orders and payments
• Deliver digital products, downloads, licenses, or access details
• Create and manage customer accounts
• Provide customer support
• Troubleshoot technical issues
• Respond to inquiries
• Send order confirmations and service-related emails
• Improve our Websites, products, and user experience
• Detect fraud, abuse, unauthorized access, or security issues
• Enforce our Terms, Refund Policy, and other policies
• Comply with legal, tax, accounting, and regulatory obligations

We do not use your information to provide financial or investment advice.

3. Payments and Checkout

Payments may be processed through third-party payment providers. We do not store full credit card numbers or full payment card details on our own servers.

Payment providers may collect and process payment information according to their own privacy policies and security practices. This may include your name, billing address, payment method, transaction details, and fraud-prevention data.

4. Digital Products, Licenses, and Platform Information

Because we sell digital trading products for platforms such as TradingView, MetaTrader 4, and MetaTrader 5, we may collect information needed to deliver, activate, verify, support, or troubleshoot your product. The brtalgo.trade website publicly describes BRT Algo as supporting TradingView, MT4, and MT5.

This may include:

• Product purchased
• License or access status
• Platform used
• Account or platform identifier, if required for access
• Version/build information
• Broker, symbol, timeframe, or setup details you voluntarily provide for support
• Error messages, screenshots, or logs you submit

We use this information only to provide, maintain, support, and protect our products and services.

5. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• Keep you logged in
• Remember cart, wishlist, or account preferences
• Improve website performance
• Understand how visitors use our Websites
• Protect against fraud and abuse
• Support marketing or advertising campaigns

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Email Communications

We may send you emails related to:

• Orders
• Account activity
• Product access
• Support requests
• Policy updates
• Security notices
• Product updates or promotional content, where permitted

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or contacting us. We may still send important service-related messages.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:

• Payment processors
• Website hosting providers
• Email service providers
• Analytics providers
• Security and fraud-prevention tools
• Customer support tools
• Professional advisors, such as accountants or legal advisors
• Government authorities, courts, or regulators when legally required

These third parties may only access information needed to perform their services or meet legal requirements.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing purchased products
• Maintaining account records
• Handling support requests
• Meeting legal, tax, accounting, and fraud-prevention obligations
• Resolving disputes
• Enforcing our agreements

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission is completely secure. You are responsible for keeping your account login details confidential and for notifying us if you believe your account has been compromised.

10. International Users

If you access brtalgo.ca or brtalgo.trade from outside our operating location, your information may be processed in countries that may have different privacy laws than your country of residence.

By using our Websites or services, you understand that your information may be transferred, stored, or processed internationally where our service providers operate.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain processing
• Restrict certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

12. GDPR Notice for EEA/UK Users

If you are located in the European Economic Area or the United Kingdom, our legal bases for processing personal information may include:

• Contract: to process purchases, deliver digital products, and provide support
• Consent: where you opt in to marketing or certain cookies
• Legitimate interests: to improve our services, prevent fraud, secure our Websites, and communicate with customers
• Legal obligation: to comply with tax, accounting, consumer protection, and regulatory requirements

You may also have the right to lodge a complaint with your local data protection authority.

13. Canadian Privacy Notice

If you are located in Canada, we handle personal information in accordance with applicable Canadian privacy laws.

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time, subject to identity verification and any legal exceptions.

14. California Privacy Notice

If you are a California resident, you may have rights under applicable California privacy laws, including the right to know, delete, correct, and limit certain uses of personal information.

We do not sell personal information. If we use advertising or analytics tools that may be considered “sharing” under California law, you may have the right to opt out of such sharing.

To exercise your rights, contact us using the information below.

15. Children’s Privacy

Our Websites and products are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

16. Third-Party Links and Platforms

Our Websites or products may reference or interact with third-party platforms, tools, websites, brokers, charting platforms, payment processors, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services. You should review their privacy policies before using them.

17. Trading and Financial Disclaimer

BRT Algo provides analytical trading tools and educational or technical resources only. We do not provide financial, investment, legal, tax, or trading advice.

Any trading decisions you make are your own responsibility. Trading involves risk, and past performance or tool behavior does not guarantee future results.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on one or both of our Websites with a revised effective date.

Your continued use of brtalgo.ca, brtalgo.trade, or our services after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

For questions about this Privacy Policy or to make a privacy request, contact us at:

BRT Algo
Websites: brtalgo.ca & brtalgo.trade
Email: support@brtalgo.ai
Business Hours: Monday–Friday, 8:00 AM–5:00 PM EST