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Refund and Returns Policy
Digital Products
Effective Date: January 1, 2026
This Refund & Returns Policy applies to all purchases made through brtalgo.ca, brtalgo.trade, and any related checkout, product, account, or support pages operated by BRT Algo (“we,” “us,” or “our”).
Because we sell digital products, including downloadable files, scripts, licenses, indicators, and access to digital content for TradingView, MetaTrader 4 (MT4), and MetaTrader 5 (MT5), our return rules are different from physical goods.
This policy applies subject to applicable consumer protection laws.
1. Digital Products Are Non-Returnable
All products sold through our websites are digital and delivered electronically. Once a digital product is delivered, downloaded, accessed, activated, or licensed, it cannot be “returned” in the traditional sense.
For that reason, all sales are final and non-refundable, except in the limited cases described below.
2. When a Refund May Be Approved
We may approve a refund if one of the following applies:
A. Duplicate Purchase
You accidentally purchased the same product more than once.
A refund may be approved for the duplicate order only.
B. Non-Delivery or Access Failure
You did not receive the product, download link, license, or access details because of a technical issue on our side, and we are unable to fix the issue within a reasonable time.
A refund may be approved in this situation.
C. Verified Product Defect
The product does not function as described because of a verifiable technical defect, and:
- You contacted us for support;
- You provided the required troubleshooting information listed in Section 4; and
- We were unable to fix the issue or provide a working solution.
Refunds for verified product defects are reviewed case by case.
3. When Refunds Are Not Provided
Refunds will not be provided for:
- Change of mind or no longer needing the product;
- Lack of trading knowledge or difficulty using the tool;
- Incompatibility caused by your device, broker, account type, symbol, timeframe, settings, or platform limitations;
- Expectations of profits, specific trading results, or specific performance;
- Market conditions changing after purchase;
- Failure to read the product description, requirements, or instructions before purchasing;
- Refusal or failure to provide information needed for troubleshooting;
- Issues caused by third-party services, including TradingView, MetaTrader, brokers, VPS providers, data feeds, internet providers, or payment providers;
- Misuse, modification, reverse engineering, tampering, or unauthorized copying of the product;
- Use of the product in a way that violates our terms, instructions, or license conditions.
Trading involves risk. Our products are tools only and do not guarantee profits, trading results, or financial performance.
4. How to Request Support or a Refund
Before any refund decision is made, we normally require you to contact support so we can troubleshoot the issue.
Please email us at:
Include the following information:
- Order number;
- Product name;
- Platform used: TradingView, MT4, or MT5;
- Clear description of the issue;
- Screenshots or screen recording, if possible;
- Logs or error messages, including MT4/MT5 Experts or Journal tab information, if relevant;
- Setup details, such as broker, symbol, timeframe, platform version, or build number.
We may not be able to review a refund request if the required information is missing.
5. Time Limits
Support and refund requests should be submitted within 7 days of purchase.
Requests submitted after 7 days may be denied or reviewed at our discretion.
6. Chargebacks and Payment Disputes
If you believe a transaction is unauthorized, incorrect, duplicated, or otherwise problematic, please contact us immediately so we can investigate and help resolve the issue.
Filing a payment dispute or chargeback without contacting us first may delay the resolution process. During an active payment dispute, we may temporarily suspend access to the related product, license, account, or service while the matter is being reviewed.
Nothing in this policy limits any rights you may have with your payment provider, card issuer, bank, or under applicable law.
7. Exchanges, Replacements, and Technical Fixes
Because our products are digital, we do not offer traditional returns or physical exchanges.
However, when appropriate, we may provide:
- Replacement files;
- Updated versions;
- Corrected license or access details;
- Setup guidance;
- Troubleshooting support;
- Alternative delivery instructions.
These options are provided at our discretion and do not guarantee that a refund will be issued.
8. Third-Party Platforms and Services
Our products may be designed for or used with third-party platforms and services, including TradingView, MetaTrader 4, MetaTrader 5, brokers, data providers, VPS providers, and internet services.
We are not responsible for outages, changes, restrictions, limitations, errors, account issues, data-feed issues, broker-side limitations, or technical problems caused by third-party platforms or services.
9. No Financial Advice
BRT Algo provides digital trading tools, indicators, scripts, licenses, and related technical resources. We do not provide financial, investment, legal, tax, or trading advice.
You are responsible for your own trading decisions. Trading involves risk, and past performance, examples, backtests, screenshots, signals, or tool behavior do not guarantee future results.
10. Policy Updates
We may update this Refund & Returns Policy at any time.
The version in effect at the time of purchase will generally apply to that purchase, unless a change is required by law or is made to clarify our existing policy.
11. Contact Us
For questions about this policy, support, or refund requests, contact us at:
BRT Algo
Websites: brtalgo.ca / brtalgo.trade
Email: support@brtalgo.ai
Business Hours: Monday–Friday, 8:00 AM–5:00 PM EST